Oct 04 2021 49 mins
Joy Heron talks with Michele Hansen about customer interviews
- Deploy Empathy
- Practical Empathy by Indi Young
- Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie
- The User Experience Team of One by Leah Buley
- Inspired by Marty Cagan
- The Voice of the Customer, 1993 research paper by Abbie Griffin and John R. Hauser
- Clayton Christensen books
- Lean Customer Development by Cindy Alvarez
- Brené Brown
- Deploy Empathy Newsletter
- Software Social Podcast