Aug 27 2024 50 mins
How should we be treating each other on the internet?
Who is responsible for deciding what is or isn't allowed on any given platform? What happens when you hit that little "report" button? Moreover, what is it like to be the professional that might see the worst of the worst on the internet?
In today's episode, we give our listeners a view into the world of platform Trust & Safety with our guest, Alice Hunsberger. Alice is Vice President of Trust & Safety and Content Moderation at PartnerHero, with wide experience across the Trust and Safety ecosystem. She's the founder of the Trust in Tech podcast, which addresses Trust & Safety issues in tech, and writes the Trust & Safety Insider Newsletter with Everything in Moderation. Previously, Alice was VP of CX and T&S at Grindr for 3 years, and also led the CX / T&S team at OkCupid/ Match Group for 10 years. She is passionate about ethical tech policy, believing that dating apps, and indeed the whole internet, should be welcoming, equitable, and inclusive for everyone.
In our conversation, we discuss Alice's unique career journey and how she found herself battling internet bad actors for the greater good. Alice also outlines ways T&S professionals (or any professional) can safeguard their mental health, how the T&S industry is evolving, and how we can all be better stewards of the internet.
Resources Mentioned In This Episode:
Learn More about Alice and access her T&S resources here.
Read Alice's Newsletter - Everything In Moderation
Listen to Alice on the Trust In Tech Podcast
Attend TrustCon or Marketplace Risk
Learn more about Alice's current company - PartnerHero
We are an independently run podcast. We're excited to take this journey with you, thank you for listening.
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Our theme music and sound was produced by Equalibrum:
@equalibrum on instagram
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Our logo and artwork was designed by Jillian Blanco:
https://www.jillianblanco.com/
Outside of this podcast, Megan does start-up and small business consultation, speaking engagements, interview coaching, and more. You can learn more on her website - www.benandanticonsulting.com