Mar 06 2024 5 mins
In an era where digital transformation is paramount, businesses are continually seeking innovative ways to enhance the customer experience. A recent conversation with Matt Edic, Chief Experience Officer of IntelePeer, on WMR FM's Digital Marketplace, discussed the potential of AI in revolutionizing the future of customer interactions. Let’s delve into the implications of IntelePeer vision, which promises automation and a paradigm shift in the contact center industry.