Dec 31 2019 17 mins
As mentioned during the episode, the survey outcomes and five strategies discussed to quantify the ROI/value of CX can be found in Paul's latest research article available for download at the following link:
Quantifying the ROI of Customer Experience
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify.
Additionally, as Paul and Mike invited during the episode, please share your highlights or takeaways for 2019 by emailing us at [email protected] or finding Mike and Paul on social media (Twitter, LinkedIn, etc.)