Oct 03 2024 44 mins 2
Guest Information
Mark Zeigler, Senior Lecturer and Director of First-Year Experience Programs, Florida State University
Desiree Casanova, Assistant to the County Administrator, Sarasota Florida
Takeaways
- Effective communication requires understanding the past, present, and future of interactions.
- Empathy is crucial in communication, especially in local government settings.
- Nonverbal communication can account for a significant portion of the message conveyed.
- Follow-up communication is essential to show that you value the conversation.
- Personalized responses can significantly improve public trust in government.
- Active listening involves not just hearing but understanding the speaker's message.
- Tailoring communication styles to the audience can enhance understanding and cooperation.
- Silence can be detrimental; addressing issues directly is important.
- Building trust takes time and requires consistent, genuine interactions.
- Stories can be powerful tools to connect with skeptical audiences.
Chapters
Introduction to Effective Communication
Philosophical Foundations of Communication
Understanding Roles in Communication
Empathy and Active Listening
Nonverbal Communication Techniques
The Power of Follow-Up Communication
Personalized Responses in Local Government
Tailoring Communication Styles
Resources from ICMA Learning Lab
Self-Paced Online Course: Communicating with Elected Officials, Staff, and the Media
Free On-demand Webinar: Improving Trust and Transparency with Better Public Communications
