Ops I did it again by Out of Pocket

They share their lessons learned and core principles that made the build happen so quickly. We go deeper into interview tips, building flexibility in product and frameworks to ensure alignment along the way.

This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/

You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library

Nouns and Verbs Framework Example: https://www.figma.com/file/12KN4gcVbGMRZ8rPAkia47/Nouns-and-Subnouns-(Ops-I-did-it-again)?type=whiteboard&node-id=0%3A1&t=91gvKyCbIfPcwnNg-1

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Hosts:

Nikhil Krishnan (twitter: https://twitter.com/nikillinit)

Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)

Summary

In this episode, HouseRx discusses how they built their product and created a flexible and massive software from scratch. They emphasize the importance of taking the time to learn and build relationships within the team. They also highlight the value of recruiting product-minded individuals and empowering them to provide feedback and contribute to the product development process. The team shares their experiences in building the MVP and the investments they made early on. They discuss the importance of flexibility in the product and the metrics they used to measure success. Overall, their approach focused on collaboration, continuous improvement, and delivering a better experience for pharmacists and patients.

Takeaways

Take the time to learn and build relationships within the team.

Recruit product-minded individuals and empower them to provide feedback and contribute to the product development process.

Invest in building a flexible product that can adapt to different use cases and workflows.

Measure success through metrics such as support tickets and time to fill.

Chapters

(00:00) Introduction to HouseRx and its departments

(01:57) Early activities and building a relationship

(03:23) Creating a better experience for pharmacists

(04:23) Learning from initial experiences

(06:19) Recruiting product-minded individuals

(07:44) Coaching and empowering the team

(09:40) Assessing product-mindedness in candidates

(10:36) Recruiting from large, structured organizations

(13:13) Encouraging feedback and collaboration

(14:12) Iterating on the product and gathering feedback

(15:37) Timeline for building the MVP

(17:30) Starting to see patients on day one

(19:52) Investments made early on

(21:21) Flexibility in the product

(23:37) Nouns and verbs framework

(25:03) Building flexibility into the product

(28:49) KPIs and metrics

(29:17) Improving support tickets

(33:31) Time to fill as a North Star metric

(36:20) Investing time and space for learning

(37:18) Being present and physically involved