Apr 24 2024 23 mins 1
Building client impact is better as a team sport.
In this episode, Greg Collins, VP of Revenue at Boldr, discusses how to rally different departments around the customer experience, turbocharging client impact even in the realm of remote work, and much more.
About Greg:
Greg Collins is the VP of Revenue at Boldr Impact, with decades serving as a revenue executive focused on improving both the Client and Employee experience. A seasoned leader of Sales, Success, and Support, Greg helps clients capture, grow and retain recurring revenues. He's a change agent with a passion for defining, organizing and driving strategic enterprise transformation, who loves to develop teams and help people grow. An empty nester of four children, Greg resides in Atlanta, Georgia where he enjoys a great cup of coffee, walking the dog, and sharing a bottle of wine with his wife, Laurie, at their boutique wine shoppe.
Guest Quote:
“It is revenue that follows client impact. If we were on the acquisition side, we would talk about finding out what the senior leadership team's five-by-five is, or what their strategic objectives are, or defined objectives. Sometimes, that gets lost in the Customer Success world. We get caught up in, ‘Is the product doing what it's supposed to be doing?’ Which is not how we won the deal in the first place. We won the deal in the first place by finding out what their business objective is, the challenge that was in the way, and solving that.”
Timestamps:
*(00:59) - Greg’s strategic shift from sales to revenue impact
*(02:10) - Building a culture of customer impact across departments
*(10:45) - Engaging with Marketing and Finance for customer success
*(15:29) - Navigating remote team dynamics for customer engagement
*(19:52) - Quick hits
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Links:
- Connect with Taylor Johnston on LinkedIn
- Connect with Greg Collins on LinkedIn
- Learn more about Vitally
- Take our season 1 survey
