Jun 18 2024 35 mins
When Tony Capuano took over as President and CEO at Marriott, the company was wrestling with the most significant challenge it’s ever faced as travel essentially shut down due to the COVID-19 pandemic. Further complicating matters, Marriott’s beloved, iconic CEO, Arne Sorenson, had recently passed away and many in the company were dealing with the loss of their visionary leader, mentor, and friend.
On this episode of Redefiners, Tony talks with Clarke and Hoda about leadership lessons he’s gleaned from almost 30 years at Marriott, including his top advice for leaders transitioning into the CEO role. He’ll also dig into Marriott’s Bonvoy customer loyalty program, sustainability at scale in the hospitality industry, and how technology and AI can help deliver high touch personal service.
We'll also hear from Ty Wiggins, an Executive Director in our London office and author of RRA’s latest book, The New CEO: Lessons from CEOs on How to Start Well and Perform Quickly (Minus the Common Mistakes). Ty discusses why transitioning into the CEO role is one of the most challenging—and rewarding—moves of an executive’s career, and how new leaders can get off to a strong start.
If you enjoyed this episode, you might also like these Redefiners episodes:
- Leadership Lounge – How to nail your first year as CEO
- The Business of Football with Los Angeles Rams COO Kevin Demoff
- Planting Long-Term Investment Seeds with Markel Group CEO Tom Gayner
- Reimagining Patient Care: A Conversation with Healthcare Innovator Ashley McEvoy
- Sunscreen and Success: Supergoop!'s Winning Formula with CEO Amanda Baldwin