The Digital Adoption Show | Upskilling the Future Digital Workforce

Summary: Data-Driven Learning & Development
In this episode of The Digital Adoption Show, we explore the transformative power of Learning and Development (L&D) in today’s dynamic workplaces. The topic, “Ditching the Guesswork with Data-Driven L&D,” highlights the significance of leveraging analytics to optimize training outcomes and bridge performance gaps.
Featured Guests

• Vivian Blade: Top 100 HR influencer, leadership development expert, and bestselling author of Resilience Ready.
• Jimmy Nelson: Seasoned L&D consultant with expertise in implementing transformative organizational frameworks.
• Andrew Jacobs: CEO of Larn Learning Services, focused on enhancing workplace learning quality.
• Fran Harrison: Learning technology strategist at QA Limited, specializing in lifelong learning and inclusion.

Key Insights

1. Optimizing L&D through KPIs

• KPIs such as revenue, employee retention, and engagement surveys can connect L&D efforts to organizational goals.
• Vivian emphasizes aligning data collection with organizational needs, role-specific KPIs, and balancing technical and interpersonal skills.
• Jimmy highlights the need for embedding L&D KPIs into organizational systems to track effectiveness, suggesting evaluations (Level 1 and 2) and ROI analysis as starting points.

1. Real-Time Learning Opportunities

• Andrew Jacobs introduces the "Three A's" framework:
• Awareness: Refreshing forgotten knowledge at the point of need.
• Acquisition: Avoiding information overload by delivering only what’s necessary.
• Application: Providing safe opportunities to practice and apply learning.
• Fran Harrison advocates for “just enough, just in time” learning, focusing on drip-fed content and addressing real-time challenges.

1. Root Cause Analysis

• Fran and Andrew emphasize the importance of identifying core problems using methods like the “Five Whys” to ensure effective solutions, moving beyond just training to address systemic and structural issues.

Closing Thoughts
This episode underscores the shift from traditional L&D approaches to a more data-driven mindset, ensuring impactful and measurable outcomes. The panelists highlight how strategic alignment, continuous improvement, and targeted interventions can make L&D initiatives more effective.
Stay tuned for more insightful discussions, and don’t forget to subscribe, rate, and leave your feedback!

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