The Digital Adoption Show | Upskilling the Future Digital Workforce

Podcast Summary: Embracing AI and Global L&D Innovations

Intro: In this episode of The Digital Adoption Show, we delve into the exciting world of AI-driven learning innovations and global learning and development (L&D) strategies. Host Dhisha Suresh is joined by industry experts Kevin Alster, Learning Strategist, Head of Synthesia Academy and Andrew James Viglione, Director - Global Commercial L&D, Gilead Sciences. They share their insights on how AI avatars are transforming personalized learning experiences and how global organizations are designing and delivering learning programs to enhance skills and competencies across their teams.

Key Points:

AI Avatars in Learning:

• Kevin discusses the power of AI avatars in revolutionizing L&D. These avatars are enhancing learning engagement by delivering personalized, interactive experiences that improve knowledge retention.
• By using AI avatars, organizations can scale learning solutions faster while ensuring they are engaging and cost-effective compared to traditional video-based training.

Heineken’s Internal Communication Shift:

• Heineken is moving away from long, tedious webinars and shifting to short, digestible videos for internal communication.
• These bite-sized learning modules empower employees to engage with content on their own time, making the learning process more flexible and impactful.

Global L&D Strategy at Gilead Sciences:

• Andrew shares his journey in L&D, from his pharmaceutical and med-tech sales roles to his current role at Gilead Sciences. He highlights the challenges and opportunities of developing global learning strategies across diverse teams and markets.
• A focus on balancing competence (core skills) and confidence (market competitiveness) drives the L&D strategy at Gilead, empowering regional teams to own their learning while leveraging global resources for efficiency.

Modular Approach to Learning Content:

• Andrew also emphasizes the importance of designing modular learning content to cater to different therapeutic areas and regional needs. This approach allows for quick adjustments and tailored content while ensuring scalability.
• The key challenge is to ensure global teams are equipped with the right resources and data to deliver impactful, localized learning experiences.

Strategic Use of Learning Data:

• L&D teams at Gilead use data-driven insights to drive effectiveness and measure ROI. By focusing on performance metrics and long-term learning outcomes, they aim to demonstrate the value of continuous learning in improving organizational success.

Conclusion: This episode highlights how AI and strategic global L&D programs are reshaping the future of work. From AI avatars creating personalized learning experiences to organizations like Heineken and Gilead optimizing their internal learning programs, the future of L&D is evolving to be more agile, data-driven, and globally connected. Tune in to more episodes of The Digital Adoption Show to explore these transformative trends further.

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