Mar 13 2025 35 mins
What does it really take to run a successful personal injury law firm? In this revealing conversation, Chaz Roberts sits down with his executive assistant Laith to uncover the hidden machinery that powers client service at Chaz Roberts Law.
Their relationship began unusually—Laith was a 19-year-old real estate professional sending Chaz potential deals. After becoming a client following two car accidents, Laith gained firsthand experience of the firm's client care before eventually joining the team. This unique perspective allows him to share powerful insights about what clients don't see: "You're like a duck, calm above the surface but swimming like crazy underneath."
The episode explores how seemingly effortless client experiences actually require complex systems, dedicated professionals, and relentless multitasking. Laith witnessed Chaz working across multiple domains simultaneously—legal work, marketing, operations—demonstrating how a law firm founder typically does "the job of three to five people." This constant context-switching requires extraordinary focus and decision-making abilities.
Beyond professional insights, the conversation reveals personal touches that make this firm unique. From sponsoring local skateboarding events to Laith stepping in when Chaz's paralegal unexpectedly went on maternity leave, these stories illustrate how relationships and adaptability form the foundation of successful practice.
For drivers, don't miss Laith's passionate advice about dash cameras—his footage proved invaluable after an accident, capturing both video and audio that dramatically strengthened his case. And if you're a travel enthusiast, the episode concludes with expert credit card hacking tips for maximizing rewards and lounge access.
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This show is co-produced by Carter Simoneaux of AcadianaCasts Network, Chaz H. Roberts of Chaz Roberts Law and Kayli Guidry Bonin of Beau The Agency, and Laith Alferahin.