May 31 2024 28 mins
How can vet professionals best navigate challenging conversations? Daniella Dos Santos interviews Sharon Clack, Group Head of Leadership Development at IVC Evidensia. Together they explore this topic and how key it is for vet professionals to feel confident navigating these conversations effectively. Sharon emphasises the need for empathy, active listening, and finding common ground. She provides practical tips on preparing for a difficult conversation, setting a constructive tone, and reaching a meaningful outcome.
Their conversation highlights the significance of emotional intelligence and self-awareness in managing these situations. Sharon also discusses the impact of values and emotions on these interactions and suggests strategies for reframing and learning from negative outcomes.
This episode offers insightful advice and strategies for engaging in challenging conversations that foster better relationships and create positive outcomes.
Sharon Clack
Sharon is an experienced leader and group Head of Leadership Development at IVC Evidensia. She is passionate about creative and innovative ways that grow, inspire and build people's capabilities. Sharon has over 20 years of extensive experience operating in global organisations building and developing strategic leadership development solutions and supporting organisational change efforts and culture transformation.
Daniella dos Santos
Daniella graduated from the Royal Veterinary College in 2012 having previously obtained a degree in Molecular Genetics from Kings College and has since worked in first opinion small animal and exotic pet practice across the Southeast. In 2019, she became the youngest-ever President of the British Veterinary Association, leading the profession through the height of the pandemic. During her time as President, she was instrumental in the association’s Diversity and Inclusion work, as well as the development and launch of the Good Workplaces Policy. Daniella was the recipient on the RCVS Inspiration Award 2021 for her leadership and became an RCVS Fellow in 2021 for Meritorious Contributions to the Profession. She is a trustee of the animal welfare charity SPANA and the PetPlan Charitable Trust.
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Please note that the views expressed by hosts and guests in this podcast Clinic do not necessarily reflect those of IVC Evidensia.