Engineering Founders

ABOUT MICHAEL GRINICH

Michael is the founder and CEO of WorkOS, a developer platform that enables companies to become Enterprise Ready through features like Single Sign-On (SAML). Their customers include many of the fastest-growing startups including Webflow, Drata, Loom, and +200 others. Before WorkOS, Michael co-founded Nylas and studied CS at MIT.

This episode is brought to you by Clipboard Health

Clipboard Health is looking for the next generation of exceptional software engineering leaders, not just managers. They’re a profitable unicorn, backed by top-tier investors, and they take the craft of engineering management seriously.

Clipboard Health matches highly qualified healthcare workers with nearby facilities to fulfill millions of shifts a year - revolutionizing healthcare staffing with a fast, flexible, and user-friendly platform.

Learn more & browse their open roles at clipboardhealth.com/engineering

SHOW NOTES:

• Michael’s first journey as a founder @ Nylas (2:21)
• Great product experience happens in the margins (6:09)
• Why prioritizing the details of the last 3% of your product is key (7:17)
• How obsession, taste, care, and the intangible wow factor impact your product experience (9:24)
• Study and design the business model like you would the product experience / system architecture (12:59)
• Designing WorkOS’s early business model & prioritizing early product decisions (16:39)
• The Philosophy of 'You Pay When We Create Value For Your Business' and Why It Works (20:04)
• ”Pricing is the API between your business model and your customer” (22:10)
• Why you should iterate on pricing the same way you iterate your product (24:18)
• How to navigate making a pricing decision - and think through options like public pricing, tiers, usage, etc. (27:21)
• Questions Michael asks to determine pricing of different WorkOS products (30:54)
• Pricing is all about considering trade-offs - start with “what’s the ideal buying experience and pricing structure for your consumer?” (32:53)
• Factors to consider when changing prices or revisiting pricing assumptions (34:00)
• Rapid fire questions (36:28)

LINKS AND RESOURCES

• ACQUIRED - Every company has a story. Learn the playbooks that built the world’s greatest companies — and how you can apply them as a founder, operator, or investor.
• The Challenger Sale: Taking Control of the Customer Conversation - The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades.
• Founder-Led Sales: Sales Simplified for Startup Founders - Founder-led sales can be challenging, as it requires expertise and charisma to sell a product or service. Potential customers may be skeptical of the founder's intentions. However, founder-led sales can also be rewarding, providing valuable feedback and insights to improve the product or service, building strong customer relationships, and leading to repeat business and positive recommendations. It's a powerful tool for business growth.

This episode wouldn’t have been possible without the help of our incredible production team:

Patrick Gallagher - Producer & Co-Host

Jerry Li - Co-Host

Noah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/

Dan Overheim - Audio Engineer, Dan’s also an avid 3D printer - https://www.bnd3d.com/

Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/