Jan 22 2025 43 mins 1
There’s nothing more frustrating than feeling misunderstood, undervalued, or out of place in a doctor’s office. That’s exactly why Northwell Health has set a new standard for both physician and patient experience.
Alyssa Scully, Assistant Vice President of Operations at Northwell Health, shares exactly how her team is transforming provider and patient experience, and their methods might surprise you… From hyperpersonalized physician referrals to patient care plans designed to bring you more fulfillment and joy — instead of simply treating symptoms of a disease — Northwell Health is redefining “care” on every level.
Tune in to discover Northwell Health's innovative approaches to improving both patient and physician experiences, including data-driven metrics, annual award programs, patient experience transparency, and reducing day-to-day administrative burdens for doctors.
Key Moments:
- 00:00 Alyssa Scully, Assistant Vice President of Operations at Northwell Health
- 00:46 Balancing Patient Experience and Operations
- 02:40 Supporting and Empowering Physicians
- 04:33 The Impact of Technological Advances in Healthcare
- 10:20 Physician Wellness Programs
- 21:17 Training and Empowering Healthcare Teams
- 36:15 Implementing Salesforce for Personalized Care
- 42:31 Creating A “Third Place” For Physicians
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