Sep 09 2024 22 mins 2
Think about it - every single day hundreds of millions of people around the world use mobile apps to do something. From checking a weather forecast to booking their next trip, buying something, or less pleasant things like, for instance, paying their taxes. Every app developer wants to keep her or his app users happy.
But in real life, your idea of the best experience for your app users doesn’t always match with what they think the best one should look like. So how do you fix that? That’s a good question and today Jennifer will share her experience of doing that.
Today’s Topics Include:
- Jennifer's background
- About Nespresso
- Aligning product development with evolving customers' expectations
- The balance between using data-driven insights and staying agile and responsive to unexpected challenges
- Strategies to fostering collaboration and alignment across different teams
- Android or iOS?
- Leaving her smartphone at home, what features would Jennifer miss most?
- What features she would like to see added to her smartphone?
Links and Resources:
Quotes from Jennifer Camacho:
"Yeah, as you said, it's a balance. We are experts in coffee. So that's our greatest asset and the most important piece that we want to communicate about that product. But then there are industry standards for things that people are accustomed to doing. So we are not trying to reinvent the wheel when it comes to, for example, purchasing processes or presenting the most convenient ways of paying because that's already set as a standard."
"As you may know, we have lots of variety in coffees and we're always trying to push the boundaries of exploring new tastes and of allowing people to enjoy coffee from very differentiated parts of the world. So the amount of products that we have sometimes could be intimidating for some people because they may be just starting to understand the world of coffee."
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