Nov 23 2023 24 mins
Phase 1 Complete; Phase 2 to come! In this podcast, we reflect on the lessons learned from Phase 1 of consumer duty implementation, and the challenges that face firms for closed books ahead of 31 July 2024. This episode sets out a general market-wide overview; we will separately be launching follow up discussions deep diving into specific issues that consumer duty poses for banking, insurance and asset management sectors.