Dec 19 2023 17 mins
Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, as she shares her insights on transforming Global Business Services (GBS) and thriving in today's dynamic GBS landscape. Discover game-changing strategies such as hybrid operating models, skipping SLAs, and leapfrogging maturity curves that can revolutionize your organisation. Gain valuable insights on the future of Business Process Outsourcing (BPOs) and the importance of internal transformation for long-term success.
Jodi’s Perspective on:
Skipping SLAs and Focusing on Outcomes:
"I skip over the SLAs. Go right to outcomes. Maturity models are not linear; you can always leapfrog that and go immediately to four."
Challenging Traditional Models:
"I think GBS leaders do themselves a disservice by saying it has to look like this. I think it can look like a lot of different things."
Episode resources
Jodi’s Perspective on:
Skipping SLAs and Focusing on Outcomes:
"I skip over the SLAs. Go right to outcomes. Maturity models are not linear; you can always leapfrog that and go immediately to four."
Challenging Traditional Models:
"I think GBS leaders do themselves a disservice by saying it has to look like this. I think it can look like a lot of different things."
Episode resources
If you enjoyed this episode, then please either:
- Subscribe, rate, and review on Apple Podcasts
- Follow on Spotify
- Check out The GBS Masterminds Podcast
The GBS Masterminds Podcast is hand crafted by our friends over at: fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.
Check out our 3 most downloaded episodes: