Sep 29 2023 18 mins
- Office of the Fairytale for a Reason
GBS (Global Business Services) can surely be referred to as the "Office of the Fairytale".
This is because GBS needs to deliver efficiency and drive business case-backed transformation, which mandates them to be empowered with the technology. GBS needs to deliver the fairytale because they are accountable for it. - Value Realization Office, the Missing Piece?
VRO can play an important role in ensuring commitment and accountability from the teams driving tech transformation. Similar to PMO, which ensures task tracking, VRO can drive value tracking from the technology implementations. - Avoid Falling in Love with Technology
It is advisable for business teams not to get infatuated with technology and go through hype cycles, consider hype around RPA. Instead, the focus should be aligned on holistic approaches to deliver benefits, capabilities, and associated ROI. - Focus on the User Experience
Prioritizing user experience is crucial when implementing new systems or technologies. It is important to consider how the end-users will interact with the systems and processes to ensure a positive experience.
Quotes
- “We shouldn't be educators we should be proposers, and we should be inspirers”
- Ash Mehra, Chief Data and Information Officer, Constellation Brands - “There's no free lunch, you're gonna deliver X million dollar savings, great. Your budget is X million dollars less next year.”
- Serge De Vos, Global Head of Business Services, The Kraft Heinz Company
Episode resources
If you enjoyed this episode, then please either:
- Subscribe, rate, and review on Apple Podcasts
- Follow on Spotify
- Check out The GBS Masterminds Podcast
The GBS Masterminds Podcast is hand crafted by our friends over at: fame.so
Previous guests include: Caroline Basyn, Angela Mangiapane, Richard Dobbs, Deanna Adler, Michael van der Steen, Natarajan Gopalan, Tony Saldanha, Peter Mitchell, Steve Rudderham, Andy Walter, Sandy Khanna, AJ Wijesinghe, Rob Bradford, Stephen Hosley, Jamesetta Strickland, Cindy Gallagher, Pavan Pamidimarri, Manoj Kalra, Suzanne Leopoldi-Nichols, Gavin Ifield, Puneet Uppal, Jay Cheedella, Maciej Piwowarczyk, Liliana Becerril Ovalle, Manny Korakis, Tracey Schaefer, Mattijs Backx, Oyin Oke and Carla Sarti.
Check out our 3 most downloaded episodes: