In this episode, get the basics on how to work through the tough situations you and your healthcare teams face on a daily basis – internally and with pet owners. Jane R. Shaw, DVM, PhD, a recognized expert in veterinarian-client patient interactions, Associate Professor of Veterinary Communication, and Director of Veterinary Communication for Professional Excellence … Continue reading S7. Ep. 1. Talking Through Tough Situations: Strengthening Veterinary Communication