Product Thinking

Robin Daniels is on the latest episode of the Product Thinking Podcast to discuss how it’s possible to transform working cultures through the careful construction of a supportive community atmosphere. Robin, Chief Business and Product Officer at Zensai, explains to Melissa Perri how his remarkable journey through product management and marketing across leading tech companies like Salesforce and LinkedIn has led him to where he is today. 

Robin has held leadership positions at renowned tech companies such as Salesforce, LinkedIn, Box, and Matterport and points out the necessity for modern leaders to understand the interconnectedness of product, sales, and marketing to drive effective go-to-market strategies.

The pair also ponder the question of what sparks joy in a corporate setting, and they discuss how a weekly check-in system that promotes self-reflection among employees is a far more functional system than the outmoded annual performance review method of performance management.

Robin’s insights serve as a rallying cry for leaders to embrace new ways of thinking about performance management so be sure to tune in now!

Towards the beginning of the episode, Robin highlights the importance of reducing friction at every step of the customer journey, especially in product-led growth (PLG) models. To illustrate the value of this, he shares the example of launching Salesforce Chatter's freemium model via a Super Bowl ad, where the challenge was to optimize signups for mobile devices with lower capabilities. The takeaway that he gleaned from this was that reducing friction—from awareness to onboarding—ensures a smoother experience for customers and can lead to higher engagement and conversion rates.

Robin also talks about how companies should respond to unexpected use cases that emerge after launching a product. He recounts his experience at Matterport, where releasing a smartphone version of their 3D camera solution led to 80,000 signups in one week. Unexpected users, such as large retail companies, adapted the tool for inventory and brand management, prompting the company to rethink their product vision and unlock further growth. This example illustrates the need to adapt product strategies based on customer feedback and new use cases.

One area of product development that Robin shares a critique of is around the traditional annual performance review. He notes its disconnect from the real-time feedback that today’s workforce desires. To reinforce his ideas in this area, he shares insights from a survey he conducted, revealing that employees actually tend to prefer more frequent performance insights, such as weekly or monthly updates. This approach not only reduces the stress associated with year-end evaluations but also allows for ongoing course corrections and personal development. By leveraging AI to compile achievements from weekly check-ins, Robin’s company aims to simplify the process, making performance evaluations more reflective of an employee's journey and growth throughout the year.

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Previous guests include: Shruti Patel of US Bank, Steve Wilson of Contrast Security, Bethany Lyons of KAWA Analytics, Tanya Johnson Chief Product Officer at Auror, Tom Eisenmann of Harvard Business School, Stephanie Leue of Doodle, Jason Fried of 37signals, Hubert Palan of Productboard, Blake Samic of Stripe and Uber, Quincy Hunte of Amazon Web Services

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