Oct 23 2024 32 mins
In this episode of Hotel Moment, Bryson Koehler, CEO of Revinate, welcomes Jeff Jonas, CEO and founder of Senzing, for an in-depth discussion on data management and its impact on the hospitality industry.
Together, they explore:
- The concept of data as a living organism and the challenges of data entropy in complex systems
- The critical role of entity resolution in enhancing customer experiences and preventing fraud
- How real-time learning and machine learning are transforming decision-making processes
- The potential of AI and large language models in hospitality, including their limitations and best practices
- Strategies for leveraging data to improve operational efficiency and guest satisfaction
Don't miss this opportunity to gain valuable insights into the transformative power of data in hospitality!
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Chapters:
00:00 - Intro
02:14 - The pulse of data
04:18 - Entropy and data growth
08:01 - ROI of accurate data
10:11 - Learning from bad data
13:18 - The battle against fraud
17:53 - Lessons from the past
21:30 - Targeted marketing evolution
22:52 - AI and the future of data
25:09 - The rise of real-time learning
29:34 - Retrieval augmented generation
31:25 - Investing in the future of decision intelligence
35:12 - Navigating omni-channel complexity
37:51 - Outro
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.
Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:
- Innovation in hospitality technology
- Guest experience transformation
- Revenue optimization strategies
- Emerging industry trends
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