AIMinds

In this episode of AIMinds, we welcome Julian McCarthy, CEO and Co-founder of MosaicVoice, a company at the forefront of integrating AI into the call center industry. Julian takes us on his personal journey, from his early days in consulting for telecom operations to his pivotal role in investment banking, where he specialized in analytics companies. This background sparked his vision for MosaicVoice, aiming to tackle the inherent challenges within call centers. Julian passionately discusses the genesis of MosaicVoice, focusing on the critical pain points in call center operations and how his company's innovative AI solutions are designed to address these issues. Through real-time analytics and AI-driven insights, MosaicVoice seeks to empower agents, improve customer interactions, and streamline operations. Julian shares insights into the obstacles of innovating in a traditionally slow-to-change industry and the triumphs of seeing real-world impacts from their technology. His story is a powerful testament to the role of perseverance, strategic innovation, and the transformative potential of AI in reshaping call centers.

--------------------------------------------------------------------------------
Connect with Julian and MosaicVoice:
https://www.mosaicvoice.ai/
https://www.linkedin.com/company/mosaicvoice

Connect with Demetrios:
https://www.linkedin.com/in/dpbrinkm/

Connect with Deepgram:
https://deepgram.com/
https://www.linkedin.com/company/deepgram
https://twitter.com/deepgramai
https://www.facebook.com/deepgram/

Join the Deepgram Discord Server!
https://discord.com/invite/xWRaCDBtW4