Apr 17 2025 47 mins
In this episode of Mastering Property Management, we sit down with Margaret Gorska, Property Manager with Epic Investment Services, to explore the mindset and habits behind truly exceptional property management.
Margaret brings a refreshing mix of emotional intelligence and operational discipline to her role — and she believes the secret to success isn’t just in knowing the lease... it’s in how you treat people.
With decades of insight and a reputation built on kindness, empathy, and a passion for learning, Margaret shares what it takes to stand out in a small, relationship-driven industry.
🔑 Key Takeaways:
✅ Why tenants remember how you treat them more than any financial metric
✅ How curiosity and continuous learning lead to operational excellence
✅ The importance of listening to building operators and being on-site
✅ Why kindness isn’t a soft skill — it’s a powerful strategy
📢 Property management isn’t just about buildings. It’s about people. And when you lead with heart and curiosity, everything else follows.
📺 Watch the full episode here: https://youtu.be/RgAaj_VR1Wk
🎧 Listen to the full episode here: https://open.spotify.com/show/3NRlQX53QaK2tvjIQEYOpN
#MasteringPropertyManagement 🎙️ #TenantRelationships #OperationalExcellence #PropertyManagement 🏢 #RealEstateLeadership #EpicInvestmentServices #KindnessInBusiness #ContinuousLearning #CRE #YYCRealEstate
📌 Connect with Margaret Gorska & Epic Investment Services:
🔗 Website: Epic Investment Services
🔗 LinkedIn: Margaret Gorska | Epic Investment Services
📌 Stay Connected with Mastering Property Management:
📸 Instagram: Mastering Property Management
💼 LinkedIn: Jared Sarbit
Sponsored By: Picture Perfect Cleaning 🫧✨