Oct 25 2024 21 mins
Our biggest launch yet is a whole new product! Jam for Customer Support is the first extension-less version of Jam. We spent over 6 months building & testing it ourselves. Today we’re sharing what that was like with all of you! In this episode, the engineers, PM & designer behind Jam for Customer Support discuss the challenges & moments making this new Jam.
(00:13) Engineering challenges to capture end-user logs w/o a browser extension.
(07:07) The purple mountain + more design iterations that didn’t make it to prod
(12:50) Decisions we made to simplify onboarding
(14:10) Learnings from early access & the changes we made for GA
(17:28) A cat, Australia, and other edge cases
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