Fixed Ops Mastermind

This week on Fixed Ops Mastermind we are joined by Tom Kline, published author and founder of Better Vantage Point! Tune in as we discuss the impact of listening and empathizing with your customers, in addition to compliance and risk mitigation!

Where to find Tom Kline:

https://bettervantagepoint.com/

https://www.linkedin.com/in/tompkline

This episode is brought to you by:

PartsEdge: https://www.partsedge.com/

Automotive Warranty Network INC: https://www.awninc.com/

Fixed Ops Jobs: https://fixedopsjobs.com/

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#conflictresolution #customerservice #listening #compliance #noncompliance

• (00:00) - = Intro
  


• (01:15) - = Tom and Tuck
  


• (07:08) - = Focus on Customer Complaints
  


• (21:26) - = Legacy