Oct 02 2022 30 mins
In this episode Dr. Samantha Johnson speaks with Customer Service Expert Yanique Grant on customer service in medicine. How customer service impacts both clients and healthcare workers and how stakeholders within the healthcare system, including leaders and administrators, can impact improved customer service for both tiers of clients- employees and patients.
Catch up with Yanique here and buy her book!
www.yaniquegrant.com
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