Feb 08 2023 7 mins 3
I don't know if you know this, but sometimes people aren't nice on the internet. Mind-blowing, right? So what do you, as a podcaster, do when someone leaves a really bad comment?
Dealing with Negative Social Comments
How handle negative comments on social media as a podcaster:
- Stay active: Regularly monitor your social media pages; your Slack, Discord, subreddit, or Patreon comments; and other forums and respond promptly to inappropriate comments.
- Have a policy: Establish clear guidelines for appropriate and inappropriate comments, and use them as a reference for moderation.
- Handle criticism professionally: Don't delete comments that are critical to you or your show, but instead address them in a polite and professional manner.
- Remove offensive comments: Delete comments that are racist, homophobic, bullying, or otherwise offensive to your listeners.
- Don't allow political comments: Unless you have a political podcast, delete comments that are overly political, contain misinformation, or are meant to be inflammatory. Ban repeat offenders.
- Eliminate spam: Delete spam comments as they make it appear that you don't pay attention to your page.
- Avoid commenting about deleted comments: Unless the community is actively talking about it, don't make a big deal about it when you delete a comment as it may attract more trolls and bullying. Besides, most trolls love the attention.
To Delete Or Not To Delete
Here's my general rule of thumb:
- If you're deleting a comment for YOU - don't delete it.
- If you're deleting a comment for YOUR COMMUNITY - delete it.
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