Aug 20 2019 19 mins 4
At Expivia our "You own Your Paycheck" attendance program has raised our call center attendance 27% from day 1 of implentation. If your center is struggling with attendance then this is an episode that you need to listen to and a program and you need to look hard into implementing in your center. Its one of the best things we have done in our center to improve attendance and grow our culture. Here is a link to the actual "You own Your Paycheck" policy: https://www.linkedin.com/pulse/cracking-code-call-center-attendance-thomas-laird/
