Jan 17 2020 25 mins 3
Do you have processes and procedures in your call center to protect you, your customers, and your organization from fraud, phishing, viruses, employee/internal fraud or are you hoping and praying it never happens to you! We take a look at what you need in 2020 to have a secure contact center environment when it comes to Data, Physical and Digital Security. We discuss tactics you need to be doing now along with what new technology can help you as well when it comes to data and call center security.
