Jan 24 2020 19 mins 3
Twitter, Facebook, Instagram, WhatsApp..... Do you have a digital plan for these "newer" channels? In this episode of the "Geek" we talk about the importance of servicing customers on these channels, how to be proactive instead of reactive then it comes to social listening and best practices for digital customer service programs! Your customers are using these channels and they are talking about you. Its time for a plan to engage and delight in the digital world!
