A little bit of a unique and cool episode. The Geek is a huge fan of the "Call Center Helper" website and podcast. When we were asked to be a guest on their podcast we jumped at the invitation. While I am not going to spoil the entire episode, I do want to give you some highlights from a couple of the questions that were asked. Really good questions and I hope you find my answers as insightful. Lots here to take back to your center.