May 22 2020 15 mins 5
How should you spend budget dollars on your call center? What should you prioritize and "fix"? In this Episode we take you through the thinking of how we set our call center outsourcing business up. When we had limited dollars, what did we prioritize and what should you now prioritize with your limited budgets. For us we only invest in three main tenants of our call center: Infrastructure Customer Journey Solutions Employee Engagement See why we do that and how it can help you think through what's important in your call center.
