Sep 30 2020 15 mins 3
SOOOOO, I was scolded by my staff about the title (not the content) of yesterday's episode on "10 Reasons why you Should NEVER Outsource Your Call Center". They said it sounded finite like you should outsource no matter what, if you listened to the episode you know that was not my intention... So to make peace with everyone, I have done an episode on "10 Reasons Why You SHOULD Outsource Your Call Center". I think (or hope), listening to these two episodes will give you a great baseline to do what is best for our organization. In this episode we talk about the benefits of outsourcing as it deals with: Having Proper Infrastructure How Outsourcing Helps with Scaling Relieving the Pain of Hiring, Training, and Turnover Having access to the Latest and Greatest Technology And much more... Text me: 814.247.0366 Follow me: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Watch us: Advice from a Call Center Geek Youtube Channel
