Jan 01 2019 16 mins 5
We discuss the importance of controlling the first 30 minutes of an associate's day to have an awesome and productive shift with our "Call Center Coffee Procedures". We discuss: 1) Your call center environment and energy. 2) Greeting each associate with enthusiasm! 3) Recapping team and individual goals. 4) How are you going to have fun today? 5) Work transition.
