Jan 03 2019 33 mins 6
We have updated the really well received talk that we gave at the Nice incontact Interactions Conference on 10 Ways to Disrupt Your Call Center. We want to to think about: 1) Your Technology and Current Customer Trends 2) Your Operations 3) Your Culture (This is by far our favorite podcast and provides an awesome overview to the state of where your center needs to be in 2019)
