The B2B Playbook

How to Talk to Customers & Actually Learn Something (The Right Way)

Most B2B marketers THINK they’re doing customer research… but they’re doing it all wrong.

This week, we’re joined by customer research expert Ryan Paul Gibson to show you how to actually talk to customers and uncover golden insights that drive revenue.

Ryan has conducted over 2,000 customer interviews, and he’s going to break down exactly how to structure your conversations so you stop wasting time and start getting actionable data.

Here’s what we cover in this episode:

Why most marketers are FAILING at customer research

+ The simple process to run 1-on-1 interviews that reveal real insights

+ How B2B buyers actually make decisions (Hint: It’s NOT the funnel)

Tune in and learn:

+ The 4 types of customer interviews you NEED to be doing

+ The best questions to ask to uncover buyer motivations

+ How to get people to actually agree to customer interviews

This episode is a must-watch for any B2B marketer looking to level up their demand generation strategy and actually understand what their customers care about.

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00:00 How to Talk to Customers & Actually Learn Something

02:10 The Big Mistake Marketers Make with Customer Interviews

04:30 Why 1-on-1 Conversations Are the BEST Research Method

06:50 How B2B Buyers REALLY Make Decisions (It’s Not a Funnel!)

09:10 The 4 Types of Customer Interviews You Should Be Doing

12:00 How to Set Up a Customer Interview That Gets Real Insights

14:40 Who You Should Be Interviewing (And Who to Avoid)

18:20 The BEST Way to Get People to Agree to Customer Interviews

22:00 How to Ask Questions That Uncover Golden Insights

25:10 What to Do When People Don’t Want to Talk to You

28:40 The Secret to Getting Buyers to Reveal Their REAL Motivations

32:00 How to Analyze Customer Interviews & Turn Data into Action

36:00 Real-World Examples of Customer Research Transforming Businesses

39:30 How to Use Customer Research to Improve Marketing & Sales

42:00 Key Takeaways & Where to Start Today

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👥 Are you a B2B marketer in a small team??

💰 Need to bring in more revenue for your company (so sales and your boss love you??)

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So you have everything you need to drive more revenue for your brand.

See why other B2B marketers like you love The B2B Incubator

Check out: https://theb2bplaybook.com/demand-generation-course

S07 E172 - The B2B Playbook

#demandgeneration #demandgen

#b2bmarketing #customerresearch #b2bjourney #buyingjourney