Oct 22 2024 41 mins
In this episode of Loan Officer Team Training, I’m joined by Mike Hajjar to explore the power of educating clients and how it can transform your business. Mike shares his insights on why taking the time to educate clients about the loan process not only builds trust but also empowers them to make informed decisions. We’ll discuss practical strategies for clear communication, simplifying complex topics, and creating a better client experience. Whether you’re a loan officer or in any client-facing role, this episode will inspire you to embrace education as a key tool for building stronger relationships and achieving long-term success.
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Show Highlights:
00:00 - Introduction
01:30 - Mike’s Business
05:25 - #1 Purchase Branch
07:40 - What the Heck is a HECM Loan?
13:40 - The Power of Educating Clients
17:25 - Overcoming Imposter Syndrome
21:40 - Become a Student
31:40 - Setting up Systems for Success
34:15 - Same Way Every Time SWET
35:40 - LoanTeamTraining.com