The Property Management Podcast with That Property Mum

Feb 03 2025 36 mins

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Property management isn’t what it used to be. The days of just managing maintenance requests and collecting rent are long gone. The industry is evolving and it’s evolving fast!

The people who stay ahead are the ones who embrace new ideas, support their teams, and use data to make smarter decisions are the ones who will thrive. So if you’re still managing your business the way you did 5 years ago, it’s time for a serious shake up!

In this episode I chat with Jodie Stainton, Director of Property Management at Harcourts Solutions, about how she’s leading her team into the future. We dive into what's changing in the world right now, new innovations, shifts in how we think and work, and the tech that's already shaking up the industry.

Jodie shares actionable strategies that actually work and have been implemented in her business. Whether it’s streamlining workflows, shifting your mindset, keeping your team motivated, or using data to improve customer experience, this episode is packed with practical insights you can start applying right now.

“I’m always learning, it means that I’m looking at the shifts that are always happening in the world. And to be fair I’ve been exposed to that with the leaders I’ve been working with. That then has shaped when you’re learning and when you see something you can go hang on a second we can use that in property management” - Jodie Stainton

We explore:

How Jodie stays ahead of the game with her fresh ideas and how it’s helped scale the business
How to build high performing teams and the reasons her property managers stick around and not have a high turn over of staff
How Jodie tracks customer experience and why it’s a non negotiable in the business
What’s happening in real estate tech with AI and automation and how it’s already changing how we lease, manage and communicate
How we as property managers can uplevel our skills and the skills we need to focus on as automation takes over
Why hiring the right people matters more than ever and how the business keeps their team engaged
How teams performance is a direct reflection of your leadership and how to keep your team engaged

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

Connect With Jodie:

https://www.harcourtssolutions.com.au/jodie-stainton/

https://outlook.office365.com/book/[email protected]/