Sep 27 2023 26 mins
Creating a truly inclusive and happy workplace means understanding and addressing the unique needs and feelings of each individual. This involves actively listening to and communicating with employees, recognising and addressing implicit biases, and creating a culture of trust and fairness.
Creating connections between teammates and increasing knowledge and understanding of each other's backgrounds and strengths will help foster greater inclusion and happiness in the workplace.
Femi Otitoju is the co-founder of EW Group, an equality, diversity, and inclusion partnership. She’s been helping organisations become more inclusive since 1988. In her conversation with Henry and Maureen, she tackles unconscious bias and how it can be addressed through training and recognition.
Femi’s tips for a happy workplace
- Assume good intent when people make contributions. Even if someone makes a mistake or uses terminology that might not be comfortable for everyone, start by assuming that they did not intend to offend anyone.
- Combat micro-aggressions with micro-affirmations. Consciously use small positive statements and gestures, like acknowledging people's presence, welcoming their contributions, and congratulating them on a job well done.
- When receiving feedback or criticism, assume good intent and respond with graciousness. Thank the person for their feedback and take the time to understand their perspective. Avoid getting defensive or dismissive, and recognise that feedback is a rare and precious gift that can help improve workplace happiness.