Jotform AI Changes SaaS Customer Experience and Business Growth with Aytekin Tank


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Mar 28 2025 39 mins  

Jotform isn’t just about forms anymore. AI is changing everything.


In this episode of the Garlic Marketing Show, Aytekin Tank, Founder & CEO of Jotform, shares how his team is replacing traditional forms with AI agents, their game-changing experiment with Google AI, and how they’re using customer stories to shape their products.


If you want to know how to use AI in your business, create better customer experiences, and stay ahead in SaaS—this episode is for you.


What You’ll Learn:


  • Why Jotform is moving from forms to AI agents
  • How Google AI helped test 2,000 ideas instantly
  • The power of customer interviews & why they WATCH them instead of reading transcripts
  • The biggest mistake in customer research and how to fix it
  • Why businesses are more comfortable talking to AI than humans
  • How AI will change customer support and sales forever
  • The future of AI-powered customer interaction
  • How Aytekin’s kids are learning AI faster than adults


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