Dec 05 2024 18 mins
In today’s fast-paced digital landscape, organizations are leveraging AI to fundamentally transform customer service operations. This shift is not just about adopting new technologies; it’s about enhancing how businesses interact with their customers. By utilizing AI-driven solutions, companies can streamline processes, provide personalized experiences, and proactively anticipate customer needs, paving the way for more efficient and responsive service.
On Today's episode, we’ll be joined by Jon Rastia, Argano’s Senior Director of Strategy, to delve into the concept of “Service Anywhere.” This innovative approach emphasizes the implementation of comprehensive AI-driven solutions designed to enhance customer service departments. We’ll explore current trends in customer service transformation, identify common pitfalls to avoid during these changes, and discuss the substantial business value that these AI-driven initiatives can bring.
Episode Topics:
- Who is Argano?
- What is Service Anywhere?
- What are 3 Key trends you're customers are requesting?
- What are some common pitfalls to avoid when considering a Contact Center/Customer Service transformation?
- What's the business value customers are achieving with deploying Microsoft Dynamics CS/FS?
- What's the #1 takeaway you'd like to share with the audience regarding AI in the Contact Center?
Useful Resources:
- https://argano.com/
- https://www.microsoft.com/en-us/dynamics-365/topics/customer-service/customer-service-software?msockid=218959fa313a647b28994cc230d465e6
About our Guest:
Jon Rastia brings 25+ years of designing and implementing CX solutions, coupled with a record of outstanding leadership and success resulting in reduced costs, increased efficiencies, and improved ROI. Jon brings a deep knowledge of successfully applying modern technology in several industries; his experience includes the retail, manufacturing, insurance, and financial services.
As a former Chief Information Officer, he has provided technology vision and leadership developing and implementing large-scale, complex enterprise information systems supporting distributed and centralized business operations. His efforts leading teams have achieved more effective and cost-beneficial enterprise-wide business solutions.
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