In this episode, Alex Farling and Robert Cioffi delve into the unpredictable world of AI in MSPs. They discuss the potential pitfalls and unexpected outcomes of integrating AI tools, from chatbots that misinterpret data to AI-driven security systems that might not be as reliable as promised. Through real-world examples, the hosts highlight the importance of setting realistic expectations, ensuring human oversight, and becoming educated buyers to navigate the hype and avoid the risks associated with AI technologies.