Mar 09 2025 52 mins 2
In this engaging episode, we sit down with Chaz Perera, CEO and Co-founder of Roots Automation, to uncover the transformative role of AI in the insurance industry. Chaz shares his journey from leading major initiatives at AIG to founding his own company aimed at solving one of the industry's longstanding challenges—unstructured data. Through his insights, listeners gain a deeper understanding of how digital coworkers are reshaping claims and underwriting processes, enhancing efficiency and accuracy.
Key Highlights:
- Chaz Perera discusses the persistent 10% vacancy rate problem in the insurance industry and how Roots Automation addresses it by automating the handling of unstructured data.
- Insight into the inefficiencies causing over- and underpayment in claims and underwriting, where AI can save substantial costs.
- The evolution in AI technology, especially large language models, and their application in making unstructured data manageable and actionable.
- Candid conversation about AI not replacing employees but complementing their work, easing workloads to focus on high-value tasks.
- Exploration of the challenges and importance of change management when implementing AI solutions in insurance companies.
Quotes:
- "Solving the unstructured data problem across the insurance industry was the genesis of Roots Automation." – Chaz Perera
- "Digital coworkers are meant to be your favorite colleague, taking off the mundane work from your plate." – Chaz Perera
- "Core to any change is understanding the motivations of the people that are affected by the change." – Chaz Perera
- "Progress doesn't happen if there isn't somebody who's backstopping your risk." – Chaz Perera
