Feb 05 2025 40 mins 3
Customers have endless options at their fingertips. If they can’t find what they need in your store, they’ll simply go elsewhere to shop. But this isn’t just a retailer’s problem, it’s a challenge that impacts the entire supply chain.
In this episode, industry expert Mike Graen joins hosts Reid Jackson and Liz Sertl to break down the critical importance of on-shelf availability. Mike shares why ensuring products are accessible to customers is more essential than ever. He also shares how RFID, AI-driven algorithms, and robotics are transforming inventory accuracy, alongside actionable strategies to keep shelves stocked and customers satisfied.
In this episode, you’ll learn:
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The difference between "in-stock" and "on-shelf availability"
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How technology is solving inventory challenges and boosting sales
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The evolving nature of customer loyalty and how to keep up
Jump into the conversation:
(00:00) Introducing Next Level Supply Chain
(03:13) The importance of on-shelf product availability (OSA)
(05:21) Why retailers are losing customers
(07:41) Challenges with inventory management
(14:15) The different ways customers shop
(18:52) Getting serious about measuring OSA
(22:47) Computer vision and RFID to track OSA
(28:35) GS1 standards in the supply chain
(32:52) Evolving together with technology
(35:13) Mike’s favorite tech
Connect with GS1 US:
Our website - www.gs1us.org
Connect with the guest:
Mike Graen on LinkedIn
