Oct 02 2023 39 mins 5
During the interview, Scudamore reveals how he became a systems advocate after reading Michael E. Gerber's The E-Myth. By creating best practice manuals for all aspects of his business, including hiring, training, and retention, Scudamore was able to scale efficiently and attract franchise partners who shared his vision and values. Scudamore also stresses the importance of uniform processes across all brands to ensure consistent customer experiences. He believes that the success of 1-800-GOT-JUNK is due to the company's calculated and organized systems, even though he never intended to franchise. The conversation provides valuable takeaways for small business owners looking to achieve franchise success, such as hiring franchise owners based on cultural fit and willingness to follow established systems. Scudamore also shares common mistakes that small business owners make, including not documenting processes, failing to systemize, neglecting to delegate and empower team members, and focusing on the wrong processes. 1-800-GOT-JUNK serves as a testament to the power of systems, and Scudamore's insights provide practical advice for entrepreneurs looking to grow their businesses.
