Sep 11 2024 65 mins
In this episode, we sit down with Ricki Cotter, owner of Topline Carpenters in Tauranga, New Zealand. Ricki shares his journey through the highs and lows of business ownership, including a tough financial challenge that nearly ended his company. He explains how investing in a strong team culture, refining systems and processes, and a growth mindset helped him not only survive but thrive.
00:00 Introduction.
04:38 Sticking to a vision of the type of people you want to attract
07:22 What happens when you get your team involved in the planning and ownership of a project
09:42 Learning to let go and allowing your staff to learn and grow
11:52 Rick’s background
19:27 Sales process for not competing on price
29:14 Topline’s software stack for operating a successful business
37:16 Systems and process and combining 5 into 1
42:20 Should you build your team or processes first?
48:26 Building a strong mindset throughout challenges
53:27 Juggling family and work while running a small business
57:14 Dealing with tricky times and levelling up regardless of the economic environment
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