Jul 14 2022 32 mins
In this episode of The Connected Care Team podcast, Andrew Brooks, M.D., co-founder and CMO of TigerConnect, discusses healthcare transformation's current state and future. Dr. Brooks reflects on the challenges of old communication workflows, the transformation likely to happen in a few years, and the benefits of implementing a clinical collaboration platform.
A solution for healthcare workflow challenges
Andrew Brooks, M.D. and his brother Brad Brooks co-founded TigerConnect twelve years ago to improve the ease of communication in healthcare. At the time, healthcare communication was challenging because healthcare professionals used pagers and faxes as primary communication methods. Their goal was to create a secure HIPAA-compliant platform to enable the same ease of communication within healthcare that people enjoyed in their personal lives.
“We were relying on faxes, pagers all while being able to do very sophisticated things technically. It was that frustration around the way things were being communicated. And we had smartphones that we were all texting in our normal lives, but it just didn't really exist in healthcare.”
Andrew Brooks, M.D.
Reducing clinician burnout
Digital tools have improved how healthcare professionals communicate and collaborate on patient care. However, tools such as EMRs have turned many nurses and doctors into data entry clerks, limiting how much time they can dedicate to patient care and leading to clinician burnout. It’s common today for a physician to spend two hours in the EMR for every hour spent with a patient. With clinical collaboration platforms like TigerConnect that operate outside of EMRs, healthcare professionals can spend less time on data entry and more time on patient care.
“I'm not going to write a lot of things in the EMR that I would say to you as a clinician. But over TigerConnect, because we're not necessarily part of the EMR unless something is chosen to be put in the EMR on a permanent basis, it much more mimics the more natural clinical workflow that we have as doctors and nurses with one another.”
Andrew Brooks, M.D.
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