The CX Tipping Point®

In this episode of The CX Tipping Point Podcast, Martha Dorris spoke to Dr. Bill Brantley, President and Chief Learning Officer (CLO) for Brantley Advanced Social Sciences Application (BASSA). Bill began his government career as a Presidential Management Fellow. I worked with Bill many years ago in the US General Services Administration’s Office of Intergovernmental Solutions.

Bill’s expertise and experience in innovation, program management and learning bring a different perspective and lens to the discipline of customer experience. In this episode, we talked about a few of his recent LinkedIn posts on:

• “Combining value streams, customer experience, process mining and storytelling to improve business processes,” and
• “Overemphasis on Generational Differences.”

We also discussed how artificial intelligence is being used to improve customer experience. Bil is a regular speaker on these topics.

Follow Dr. Brantley on LinkedIn.

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Resources Mentioned:

• Citizen Services Newsletter