Oct 11 2022 30 mins
This has been dug out of the Customer Service Gold dust archive for your listening pleasure...
In this episode, Gavin is joined by James Dodkins.
James is a Speaker, Author and Customer Experience Rock Star.
We hear him discuss his journey from award-winning guitarist in a heavy metal band to becoming a CX evangelist; he highlights how much of today's organisational structure is still based on a potentially outdated theory from 250 years ago; and why focusing on the needs of the customer instead of just their wants should lead to long-lasting success.
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You can find James online at:
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FeedSpot - 30 Best Customer Service Podcasts
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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.
To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/