Nov 02 2022 32 mins
This has been dug out of the Customer Service Gold Dust archive for your listening pleasure...
In this episode, Gavin is joined by Rebecca Brown.
Rebecca is the Founder and Lead Consultant at Think Wow.
We hear her discuss the journey of starting up a new CX business in lockdown and why, in some ways, the timing was beneficial; how CX is such a crucial part of customer service and the ways in which businesses can leverage it for their benefit; and why the issue of bullying is so close to her heart, leading her to become an advocate against it.
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You can find Rebecca online at:
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FeedSpot - 30 Best Customer Service Podcasts
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This podcast is hosted by Gavin Scott, an inspirational and entertaining professional speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.
To get in touch with Gavin find him online or on social media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/